Our Methodology

Diagnose the System

Every engagement starts with a structured diagnostic that identifies where friction appears.
We look at:

• process bottlenecks
• unnecessary handoffs
• delays in decision-making
• misalignment between HR, TA, and hiring managers
• SuccessFactors (or ATS) steps that create confusion
• candidate drop-off or slow progression
• breakdowns in accountability

Insight:
Hiring slows down long before a job ever goes live.
The diagnostic clarifies why.

Map the Modernized Process

Most documented hiring team processes are what we have always done, but doesn't have all the manual things the team is still doing.

We map what’s actually happening today — not what was intended — so we can:

• remove unnecessary steps
• simplify decision paths
• align approvals
• reduce administrative drag
• clarify ownership at each stage
• get rid of all the manual emails and secret spreadsheets and build it out

This creates the foundation for a real hiring machine.

Design the Hiring Operating System (HOS)

The HIring Operating System is the backbone of scalable hiring.
It includes five pillars:

• Clarity — roles, responsibilities, decisions
• Processes — streamlined and aligned to how teams operate
• Technology — tools configured to support optimized behaviors
• Communication Loops — faster alignment across teams
• Measurement — data that drives action, not reporting

HOS turns hiring from a set of activities into a predictable system.

Optimize SuccessFactors (or Your ATS)

SuccessFactors and other ATS platforms are most effective when configured around actual hiring behavior—not theoretical process charts.

We focus on:

• aligning steps with modernized processes
• simplifying configuration
• improving usability
• reducing noise and admin burden
• clarifying approvals
• improving recruiter and hiring manager experience

The goal is not custom configuration — it’s clever but standard configuration.

Support & Sustain

Depending on your needs, we can continue to support:

• scheduled sprints of configuration
• helpdesk | tier 1 - 3
• release management guidance & planning
• road map design & management

Support options are flexible, but always grounded in maintaining a system that works.